Iotatech is a disruptive insurance technology business providing the next-generation insurance platform, an intelligent pay-per-use SaaS solution, to risk carriers, third-party administrators and related businesses.
Based in Richmond, London, Iotatech Limited was formed in 2016 by experienced insurance technology professionals.
Are you passionate about what you do? Come work for our growing company that offers great benefits and flexibility with opportunities to advance and learn alongside a small dynamic team that is open to new ideas, technologies and methodologies.
We are looking for an experienced Technical Support Analyst to join us at Iotatech.
In this role, you will be supporting our team and clients from our Richmond office and as required at Iotatech clients’ sites. As the Technical Support Analyst, you will be responsible for Iotatech Service Desk and be the first line support for all Iotatech clients, analysing triaging support and improvement tickets raised and coordinating with the product team to resolve them. Each ticket raised by our clients is an opportunity for us to learn how to improve our products. The Iotatech team pride themselves on service excellence and you will be expected to leverage a broad set of technical and communication skills to provide a first-rate service to our staff and customers.
You will be professional, organised, diligent and above all client-focused and understand that each client’s needs are unique. Excellent communication and problem-solving skills will be key, as will be the ability to prioritise your workload.
The successful candidate must demonstrate initiative, combined with a focus on customer service and broad technical knowledge. You should be passionate about security, standards and best practices as well as learning new technologies and working with users and the right resources to ensure smooth and pleasant service and user experience is achieved.
This is a unique opportunity for a talented and ambitious individual to work for an exciting disruptive company building innovative solutions using cutting-edge technologies. You will collaborate with our onshore and offshore teams to ensure the overall quality of service and to meet customer expectations.
Candidates must have the right to work and reside in the UK.
To apply, please fill the form below or send your CV by email to firstname.lastname@example.org.
Iotatech provides a pioneering pay-per-use SaaS insurance platform for risk carriers, third-party administrators and other related businesses, allowing them to stay ahead of the market whilst significantly reducing costs. Based in Richmond, London, Iotatech Limited was formed in 2016 by experienced insurance technology professionals.